About the job
The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and its growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and its not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.
Planet are a technology company thats transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the worlds most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
Sales, Middle East Overview
The Sales, Middle East team have been constantly innovating and pushing the boundaries even further following the launch of our digital solution in 2018 in the United Arab Emirates. In September 2022, Planet with the help of its global teams launched the worlds first paperless fully digital tax-free experience.
Role Overview
Our global Tax-Free Retail Team places a lot of emphasis on digital transformation. Its a truly exciting time to be working in the Retail vertical, to really think through what feel good commerce means to our Merchants and their Shoppers by bringing our unique connected commerce proposition to life across all our Payment and Software solutions.
Key Results Area
Operating as the lead point of contact for all matters specific to your accounts. Develop thorough understanding of the merchants position in the market, their product and competitive landscape.
Onboarding & Offboarding: Manage and liaise with Merchants and internal stakeholders to complete registration and de-registration within Service Level timeframe through agreed process. This will include activating new stores or deactivating closed stores.
Invoicing: Ensure invoices are paid in a timely manner by the merchants. Follow up on overdue invoices when applicable.
Campaigns & Business Development: Overseeing account management for your team, develop new business including negotiating new or in pipeline projects to maximize profit.
Collaborate with marketing teams (internal & external) to identify and grow opportunities.
Trainings: Conduct training with your account managers on best practices, areas of improvement, and account management style. Train merchants on the refund solution and rules & regulation of the scheme. Act as a trusted partner to the merchants on the benefits of tax-free shopping for the customer, including providing in store training on the tax-free system, tax-free process, and customer cultural advice.
Sales Packs: Manage day to day merchant communication and assess their stock requirements, follow up by preparing the necessary sales material and arrange dispatch within the defined timeline.
Branded materials: Ensuring merchant sites display the latest updated and branded point-of-sale literature, stickers, and leaflets to provide the tax-free service in store.
Review of merchant accounts to identify improvements that can be made in store to both the customer experience and issue and redemption rate.
Creation of Merchant reports: Preparing standardised and bespoke statistical reports for affiliated merchants, using the internal data system.
Holding monthly, quarterly, and biannual reviews with the merchant and internal stakeholders on performance.
To ensure that agreed business processes are followed as per documented SLAs.
Maintaining relationships with internal and external stakeholders through liaising and resolving any ongoing issues.
Participate in the Companys Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values always.
Be fully familiar and understand authority level and ultimate accountability of this role.
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