About the job
About Jumeirah and the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
Our lifestyle brand, Zabeel House takes inspiration from our roots Dubai. Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays. We are curators of what is good, and build experiences that people want to share. Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore. Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box. Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions. Freedom relates to Zabeel House design and ambiance we created a brand that is high on design but low on complexity and our design led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay. Finally, Belonging reflects how we want our guests to feel guests who want to live like a local even if just for a day.
About the Role:
A new opportunity has become available at Dubai’s favourite neighborhood hotel for an Assistant Outlet Manager. The Outlet Manager will be responsible for the day to day running of Lah Lah, Zabeel House’s signature, award winning restaurant. This hip and trendy venue is a bustling haven in The Greens and has a reputation for great food, exceptional service and unbeatable ambiance.
Lah Lah serves traditional food from Singapore, Thailand, Malaysia, Japan and more. Since opening, Lah Lah has been a favourite within the Green community as well as in wider Dubai. With an outdoor terrace for over 200 people and an exceptionally designed indoor area, Lah Lah is the place to see and be seen.
The main duties and responsibilities of this role:
Ensures the highest levels of service and courtesy are provided to guests.
Maintains departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs all at all times.
Manages the level, consistency, and quality of table and/ or counter service of all menu items.
Consistently monitors quality of food and beverages being served and service quality, escalating any major problems/ complaints to Senior Management.
Actively promotes the use of up selling techniques within outlet to exceed guest expectations and increase revenue.
To conduct performance appraisals for all employees in the outlet to discuss existing performance and areas of improvement.
Takes full responsibility of the outlet.
Actively seeks and reviews customer feedback in regard to food quality, service, and overall satisfaction and takes appropriate and timely action.
To assist in producing and conducting F&B trainings as part of F&B colleagues development.
About You:
The ideal candidate for this position will have the following experience and qualifications:
Essential:
Qualifications:
Diploma in Hospitality Management or relevant field from an accredited and renowned University.
Has 2 years experience in working in independent restaurants.
Experience and Skills:
Ability to forecast business volumes as per occupancy.
Has 2 years experience in working in independent standalone restaurants
Proven track record in successfully launching promotions
Proven track record in Interviewing training and developing staff.
Involvement in a Key Worldwide Market place.
P&L / Financial awareness
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