About the job
1- Provide support for all aspects of customer support, including order entry, complaints, feedback, inquiry research, and other related activities.
2- Responsible for accurate and timely entry and follow through of all purchase orders, sales orders, inside sales support requests and returned goods requests.
3- Develops rapport with customers and field sales/clinical personnel via verbal and written communication.
4- Proactively and effectively communicates and interacts with customers and vendors to ensure priorities and exceptions are clearly understood.
5- Researches, troubleshoots, investigates, and resolves customer challenges to ensure timely resolution and high customer satisfaction.
6- Responsible for obtaining approvals, issuing, and tracking returns and issuing credits based on procedures. Works with customers to expedite the return through to resolution
7- Conduct field inventory, consignment and/or audits and generate reports as necessary.
Qualifications
Bachelors degree is required.
2-5 years demonstrated sales success in related industry.
Oracle NetSuite experience a plus.
Teamwork.
Excellent customer service skills and a passion for customers.
Excellent organizational skills with the ability to multi-task.
Meet deadlines and see projects through completion.
Sales Force experience or any other CRM is a plus.
Must have skills
1- Teamwork.
2- Excellent customer service skills and a passion for customers.
3- Knowledge of professional customer service concepts and practices with the ability to apply company policies and procedures to daily work for the resolution of issues.
4- Demonstrates good judgement and effective conflict resolution skills with the ability to handle complex accounts and challenging customer service inquiries.
5- Excellent organizational skills with the ability to multi-task.
6- Meet deadlines and see projects through completion.
7- Excellent verbal and written communication skills.
8 – Execllent in MS Office Applications
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