About the job
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 202122 we reached 650 million people.
Role Purpose
Support the British Council MENA communications team during a crucial time of transformational change, driving higher level of employee engagement across the MENA region. This role requires a high level of creative thinking as youll need to draft thought-provoking messages and stories which will work across multiple internal channels. This person will support the Regional Head of Communications in developing and realising a strategic plan for internal communications across the region. This includes day-to day channel and content management, coordinating communication activities, ensuring editorial quality, and measuring channels and content effectiveness. This role provides an opportunity to work within a diverse, complex organisation, working closely with stakeholders from different functions, teams and levels of the organisation from the most senior to junior colleague.
Main Accountabilities
Product, Programme and Service Development
Supports the management of the core areas of the regional intranet site in conjunction with the Regional Head of Communications and develops content that supports communications objectives.
Supports the Regional Head of Communications in developing existing and new internal communications channels in order to maximise their effectiveness including the regional intranet, emails, Yammer, events and briefings, video and publications.
Develops and manages frameworks, tools and templates for effective delivery of internal messaging.
Consultancy, analysis and problem solving
Builds an in-depth understanding of MENA operational context, opportunities, risks and challenges for internal communications and how those relate to wider organisational issues, ensuring internal communication plans and activities are based on insight and joined-up thinking.
Consults closely with internal customers and other stakeholders to understand current and future internal communications needs, then plan work accordingly to ensure the services and advice they provide meets those demands.
Subject/sector Expertise
Identifies and supports in making recommendations to senior managers for improvements to ways of working that enhance the effectiveness and efficiency of internal communications.
Makes internal communications recommendations which have a measurable impact on performance (e.g. efficiency, quality, reliability, mitigation of risk, productivity etc).
Provides expert professional internal communications advice, support and challenge to internal customers and other stakeholders.
Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise.
Commercial & resource management
Conducts monthly and year-end reporting on progress against plan and deliverables and management of issues and risks.
Relationship & stakeholder management
Works effectively with Senior communications managers and regional/country leadership teams to embed internal communications planning and delivery.
Develops peer/personal networks within and outside the British Council to enhance own knowledge and expertise.
Proactively builds and maintains collaborative relationships with key stakeholders/business leads across MENA region, including FCDO colleagues.
Builds and maintains external networks to access, absorb and apply professional best practice back into the British Councils approach to communications.
Leadership & management
Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives, analysing where additional resource and capacity is required to meet changing needs.
About You (essential Requirements For The Role)
Degree or professional qualification in communications, or demonstrable level of equivalent experience
English proficiency at C1 level.
Demonstrable experience in an internal communications role in a large and complex organisation
Deep understanding of internal communications strategy, planning and delivery
Demonstrable experience in managing multiple internal communications plans and projects simultaneously
Demonstrable technical expertise in working across and managing multiple internal communication channels and formats; online – intranet, internal newsletters, MS Teams Townhall events, offline- in-person events
Demonstrable experience in advising senior managers/programme leads on internal communications
Desirable Requirements For The Role
French and/or Arabic language skills
Video filming & editing and photography skills
Further Information
Role: Internal Communications Manager (39055)
Number of positions: 1
Pay Band: Grade 6 G
Location: Flexible Across MENA
Contract type: Fixed term as per local labour law.
Closing date: 17th January 2024 (23:59 Gulf Standard Time)
Other: Candidates must have the pre-existing right to work in current location.
Please note that all applications should be submitted only in English.
It is advisable to apply in advance to avoid any technical issues at the last moment
As per the essential requirement mentioned in the advert above, please include a supporting statement on how your experience matches the job requirements.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
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