About the job
Scope Of The Position
Partner with the Store Manager to:
Achieve store sales budget
Lead and support all activities to achieve store business objectives, demonstrating an excellent client experience
Perform with high integrity in company compliance with Corporate departments
Ensure client satisfaction, support Sales Staff to drive sales, maximize productivity and profitability and compliance with companys procedures within a store facility
Be a role model ensuring the highest level of client service
Represent the brand as an ambassador by promoting itss values and ambitions within the market place
Key Holder
Key Accountabilities
Work with the Store Manager to:
Participate to the Corporate review process for the Sale Staff
Arrange and conduct monthly coaching sessions with the Sale Staff to review performance and provide constructive, timely feedback
Grow the managerial competencies of Sales Manager role providing monthly coaching sessions to review performance and provide constructive, timely feedback
Identify and create action plans, build development plans for all employees
facilitate the collaboration between the store and the Corporate departments in order to meet all DG policies and procedures
Motivate and challenge the Staff of FoH and BoH to provide the highest level of client service
Maintain full organization of company assets, for both the BoH and FoH guidelines where multiple ASM exist each of them has direct responsibility over specific business lines and hierarchical report of a portion of the team
Collaborate to the definition of accurate schedules and leadership zoning, by analyzing the traffic trends and the peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees
Participate or, if requested, lead daily store meetings to communicate current business trends, relevant updates and motivate people
Demonstrate sales leadership by playing an active role on the shop floor through client engagement and promote brand awareness
Monitor and execute monthly CRM database reporting in order to:
assist in the execution of company CRM initiatives
capture meaningful clients data to build actions to develop opportunities with loyal and potential clients
Train and develop the store Staff to ensure people are fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product knowledge support
Participates in attracting, recruiting, and retaining a high performing team
Ensure a consistent and branded onboarding experience for all new joiners
Assist with the monitoring of store expenses, and maintenance of the store operating budget, while aiming to reduce overall cost
Oversee the processing of daily incoming and outbound merchandise requests, shipments, logs of alterations, transfers, outside repairs, consignments,
Manage implementation and execution of all company initiatives within the store
Support and maintain Visual Merchandising standards
Oversee the inventory control
Perform other duties as directed
Experience Required
Luxury Retail
Retail Management
Retail operations
Experienec in managing large teams
Strong people skilss
Strong leadershjip skills
Clienteling
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