About the job
Are you an experienced Digital Account Manager who has drive and ambition?
Want to join Australias largest and fastest growing independent agency, where your success and achievements will be recognised and rewarded?
This is your chance to be part of an award winning agency, where everything you do will impact the growth and success of the business, locally and globally.
And yes, we are one of AFRs Best Place to Work finalists!
As an Account Manager, you will be responsible for:
Be the first point of contact for clients and provide customer service within your assigned portfolio
Develop and grow relationships with all client stakeholders.
Maintain client satisfaction via service levels and anticipating customer needs.
On-board new clients, present company documentation for client onboarding and reporting.
Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
Identify and pursue profitable growth opportunities in existing client portfolio.
Work with SEO & PPC teams to ensure cutting edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
Responsible for ongoing training education to stay up to date with changes and developments in the industry.
Champion company Values, Purpose and Vision internally and externally.
Experience in Account Management, Client Services/Client Management in the digital marketing space
Agency Experience Preferred
Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
Relationship builder who can quickly build rapport with all types of people.
Attention to detail
Excited about working in an always changing and evolving industry
Have a positive and can-do attitude
Able to understand and overcome challenges with your clients
Solutions and outcomes focused
Can manage multiple projects and work with various teams in a fast paced environment.
Must be currently residing in Dubai
Flexible Work Arrangement Setup
Global Career progression opportunities
Employee Career and Leadership Development and Training Programs
Salary packaging benefits
Service recognition awards
Our #1 belief and goal is that if employees are happy and over the moon – the culture is amazing and together we can achieve incredible results!
Massive focus on hiring good human beings – we believe the rest can be learned and developed through our training initiatives
Huge focus on employee development, engagement & growth opportunities
Hybrid-working – enjoy the great office vibe and the benefit of working from home
Largest independent agency in Australia – tripled revenue year in last 3 years
We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
R&D investment, forefront of digital marketing, innovation
Our values are- We Share evidence, not opinion, Find solutions, not problems, Make customers love you, Own it and get it done
We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.
OMG is an equal opportunity employer, so by working for us, youll be part of an organization that supports diversity and inclusion.
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