About the job
A Fitness Receptionist is responsible for, but not limited to booking all classes and PT sessions, explaining our services to guests, perform Point of Sales activities including; Membership sales, PT sales, entrance fees and checking in, touring where necessary, and checking out all guests from the Fitness Centre in a professional manner.
Responsibilities
It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
It is part of your role and your responsibility to fully support all learning and development activities.
Ensure that all standards of LQE, MOQA and Forbes are followed consistently.
You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
Use of the hotels network, computers or internet access which is in the hotels view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
To carry out any additional duties requested by management, related to hotel operational activities.
Assist in the operations of all Fitness Centre areas as required:
Fitness Reception
Main Gym
Movement Studio
Fitness Pantry
Spa Reception support, when necessary
Maintain the cleanliness of The Fitness Centre; in particular the reception, reception back storeroom & main entrance areas. These should be kept in a neat, tidy and sanitary manner in accordance with the Safe, Sound and Sustainability standards.
Will be expected to aid Fitness Instructors & Personal Trainers for set-up and clearing away after.
Be responsible for perform safety & cleaning checklists daily, to a professional standard and with integrity.
Will be expected to support the cleaning and set-up of fitness equipment, fitness counter, changing rooms and studio, when required.
Organize appointment scheduling to maximize use of time and profitability whilst ensuring that the guests needs are of first importance.
Must be a team player and assist all Spa, Wellness and Hotel colleagues where necessary.
Ability to perform opening and closing duties.
Must have a thorough understanding of Spa Soft, all Fitness and Membership services. (further training to expand on treatments offered in the spa and all retail products may be provided)
Must have good telephone skills and follow required telephone etiquette.
Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Fitness & Wellness Manager, Fitness & Wellness Supervisor, or Senior Director of Spa & Wellness.
Ensure a warm friendly welcome to all guests at all times. Greet all guests upon their arrival, gives new guests tours of The Fitness Centre and offers return guests “re-orientations”. Courtesy to guests and colleagues at all times.
Must have the ability to courteously interact and answer all Spa & Wellness and further hotel related questions with guests.
Communicate all messages promptly, this includes keeping the direct line management and Duty Manager informed as to any guests incidents and dissatisfactions.
Assist in the smooth flow of the guests journey throughout the day.
Must attend all training courses, as deemed necessary.
Receive training to ensure that all-relevant legislation pertaining to the Safe, Sound & Sustainable standards are implemented and monitored within the Spa & Wellness.
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