About the job
About The Role
As the first contact person to the organization, the receptionist ensures positive customers satisfaction during all interactions with visitors, staff, parents & students.
Provide accurate and full range of information within the network to ensure the delivery of a quality customer service experience to all callers or visitors to the office.
Delivering a positive customer experience during all interactions with existing and potential parents, visitors, vendors, suppliers, staff and students.
Ensure that the reception area, corridor and meeting rooms are tidy and present a positive image of the organisation to visitors.
Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate department personnel
Relate courteously with visitors and provide the appropriate welcome to ensure a positive customer service experience.
Actively support the Enrolments team by contacting enquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary and assist in enrolment events as and when required.
Have full knowledge of all GEMS schools (closure, opening, fees, areas) to be able to cross-sale and maintain parents in GEMS
Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
Complete administration and secretarial tasks as assigned to support the broader Enrolments, Marketing & Communications team to achieve their objectives.
Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
High School Diploma or equivalent
Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
A minimum two to three years experience working as a receptionist or in a customer service focused role or in hospitality.
Job-Specific Knowledge & Skills:
Ability to multi-task and cope with peaks of demand
Strong customer service and interpersonal skills
About Your Benefits
Trusted for over 60 years and now a third generation education family, GEMS Education began in a single school room in Dubai. Today, we have the privilege of educating over 170,000 students from over 176 countries through GEMS owned and managed schools globally; over 270,000 students access resources through our services division.
About Application Process
If you meet the criteria and you are enthusiastic about the role, we would welcome your application.
To complete the application you would need the following document(s):
In line with the UAE’s Emiratisation goals, GEMS welcomes and encourages applications from UAE nationals to join our fast-growing team.
Important Note : GEMS Education is committed to safeguarding and promoting the welfare of all of its students. Applicants will be required to submit a current police criminal clearance check or equivalent from their home country or current country of residence prior to appointment.
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