Sales Manager Full Time

About MetLife

Recognized on Fortune magazine’s list of the 2024 “World’s Most Admired Companies” and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

JOB PURPOSE:

Oversee and manage telemarketing campaigns of Life /Accident & Health insurance products performed to Sponsor’s clients ensuring the sales and cost-efficient targets are achieved whilst sales qualitative standards are adhered.

JOB DESCRIPTION:

• Ensure the campaigns are designed and implemented following the marketing and partnership strategy
• Working closely with Sponsor’s and peers to set up properly, effectively, and efficiently the telemarketing campaigns
• Ensures campaign adheres the sales qualitative & regulatory standards
• Arrange the agents are trained and supervised, compensated and incentivized properly while they possess the required skills and knowledge to perform their roles
• Builds rapport with sponsor’s stakeholders ensuring strategy alignment and all key units /employees are committed to implement the agreed strategy
• Develops and test telemarketing scripts to identify what works better for the campaign
• Ensures proper reporting is in place and is escalated based on the agreed governance model
• Analyses the results of the campaign including call volumes, conversion rates, campaign efficiency to make data driven decisions and improve campaign performance
• Works with Customer Service units to put in place a centralized customer service activities ensuring the best experience to the customers while retaining them.

COMMUNICATIONS & WORKING RELATIONSHIPS:

• Builds rapport with Sponsors key stakeholders
• Acts a liaison between sponsor and crucial internal depts. (Compliance, Marketing, Customer Service and operations)
• Reports to Sales DtC Manager

QUALIFICATIONS, EXPERIENCE, & SKILLS:

• 5-10 years of experience in call center operations with some focus on outbound sales campaigns
• 3- 5 years of experience with insurance, banking or telecom operators
• Minimum 3 years of experience in supervisory or people management role
• Arabic speakers
• Bachelor graduate in marketing or business

COMPETENCIES REQUIRED:

• Leadership and people management skills
• Customer focus orientation.
• Strong communication skills.
• Strong relationship building and management skills.
• Results Oriented
• Driving sales culture
• Data Analytical skills
• Problem resolving skills
• Technical skills on data processing
• Project management skills