Front Office Manager Full Time

About the job
An Exhilarating Opportunity

Famed For Its High-energy Lifestyle, Entertainment, And Culinary Offerings, FIVE Is The Epitome Of Daring Glamour, And Includes These Famous Luxury Lifestyle Destinations

Are you ready to be part of our Trailblazing FIVE Tribe thats setting the Gold Standard in Front Office. FIVE Hotels and Resorts is seeking a bold and innovative individual whos passionate about creating unforgettable, Next-Level experiences for our guests and other FIVERs.
Dubbed the hottest hotel in Dubai, the dare-to-be-different FIVE Palm Jumeirah is home to award-winning restaurants, bars, and Dubai’s #1 rooftop club.
An uber-chic hotel capturing the excitement of new Dubai, FIVE Jumeirah Village is the worlds most-reviewed hotel on Booking.com. With 269 private pools and jacuzzies, the hotel promises an exclusive chic penthouse lifestyle.
Switzerland’s ultimate entertainment hotspot, FIVE Zurich’s luxury lifestyle award-winning restaurants, rooftop club and buzzing pool are centered around FIVE’s hallmark musical stylings.
Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique ‘Vibe at FIVE,’ it will offer ultra-luxe, eco-conscious residences for luxury aficionados.
FIVE is a leader in sustainable luxury living and hospitality. The companys science-meets-styled Sustainable Indulgence philosophy has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4s BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. These achievements highlight FIVE’s comprehensive and committed scope of sustainability strategy permeating operations, governance and community.

The Team

FIVERs are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe Member, youll personify the distinct FIVE-Styled Vibe and use it to create Insta-Perfect experiences for our guests that keeps them coming back for more. If you dream of being surrounded by like-minded individuals who share your passion for delivering unforgettable moments that last a lifetime – then look no further.

The Candidate

Your outstanding communication, leadership and organisational skills enable you to be a natural self-starter. Youre a creative and critical thinker that implements hand-crafted solutions, which set new standards of excellence. You have an eye for detail and execute tasks with precision and finesse. Your outgoing and approachable nature enables you to connect with other ‘FIVERs’ and key stakeholders, ensuring their Journey at FIVE is nothing short of sensational.

So, have the best time ever by joining our Front Office Team as a Front Office Manager to deliver exceptional experiences across our Award-Winning lifestyle destinations. Jump on board and unleash your potential in an exciting and buzzing environment that will take your career to new heights!

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a family bonded by common values and goals, celebrating people, culture and diversity.

Key Responsibilities
Maintain a Sensational service standard that embraces time as the new luxury, ensuring the delivery of FIVE-Styled service in a timely manner, exceeding the highest expectations – all while exuding the ‘Vibe at FIVE.’
Utilise interpersonal and communication skills to confidently lead, influence, and encourage others.
Lead by example by advocating sound financial and business decision-making, and demonstrating unwavering honesty and integrity.
Supervise and manage FIVE Tribe Members with a personalised approach, overseeing all day-to-day operations with Exquisite attention to detail.
Understand team members individual roles well enough to perform duties in their absence in order to ensure a seamless guest experience.
Establish and maintain open, collaborative relationships with all FIVE Tribe Members, fostering a Harmonious work environment. Ensure that colleagues also cultivate this camaraderie within the team and regularly acknowledge and celebrate the achievements of our FIVE Tribe.
Manage day-to-day operations with a focus on providing a Luxurious experience that exceeds guest expectations and creates a Insta-Perfect impression.
Develop specific goals and plans to prioritise, organise, and accomplish all responsibilities and duties.
Keep the Front Office Team consistently focused on the glamorous and bold components of operations to drive guest satisfaction and achieve FIVE’s desired financial results.
Conduct inspiring Department Meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce Boundary-Breaking results.
Review staffing levels to ensure that guest service, operational needs, and financial objectives are met in an efficient manner.
Understand the impact of Front Office Operations on Room, and the overall propertys financial goals, contributing to an Industry-Leading experience.
Ensure property policies are administered fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) while supporting the Peer Review Process.
Identify and analyse Front Office operational challenges and facilitate the development of disruptive solutions to prevent reoccurrence, elevating the FIVE-style experience.
Embrace the FIVE Journey and celebrate the Behind-The-Scenes Vibe at FIVE to rejuvenate and energise the FIVE Tribe, fostering a buzzing and glamorous environment.
Drive the FIVE Ethos, celebrating exciting announcements and the Award-Winning status of the FIVE Tribe, making every FIVER feel part of the industry-leading team.
Requirements

What We’re Looking For
A hands-on approach with a Can-Do! Attitude, actively engaging in all aspects of the Front Office Manager role.
A steadfast commitment to delivering exceptional guest services, approaching every interaction with a genuine passion for creating memorable experiences.
A keen ability to think creatively and find innovative solutions, assuming full ownership of all duties and tasks assigned.
Luxury hospitality experience as a Front Office Manager or in a similar leadership position.
A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe Members to achieve collective success.
A positive, hardworking, and outgoing personality, consistently radiating a fun-to-work-with energy that uplifts the entire team.
Proven expertise in managing budgets, crafting revenue proposals, and effectively forecasting results within the context of a comparable-sized property.
Previous serving experience in a relevant capacity is considered advantageous.
A good awareness of industry regulations, the latest industry developments and best practises is beneficial.
Fluency in English (written and spoken) is necessary.
Proficiency in multiple languages is an added bonus.
Benefits

Work Smart, Play Hard! Unmatched FIVER Benefits for Life!
Immerse yourself in the dynamic and exhilarating ‘FIVE Vibe’, where no two days are the same. Discover a work environment that encourages creativity, innovation, and bold ideas.
Experience rapid career advancement opportunities that allow you to grow and develop within the company. Receive mentorship and guidance from experienced professionals who are invested in your success. Build a fulfilling career path that aligns with your passions and aspirations.
Enjoy attractive incentive opportunities that recognise your hard work and dedication. Be rewarded for your achievements and contributions to FIVEs success.