About the job
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, weve been on our journey since 1952. So, if you can help us spread the joy of travel to all, wed love to give you a warm welcome to the Holiday Inn® family.
What is the job?
Responsible for performing sewing and mending services of guest clothes, hotel linen and Hotel uniforms. Promotes the desired work culture around the five winning ways Aim Higher, Work better together, Celebrate the difference, Do the right thing & Show we care.
Your day to day
FINANCIAL RETURNS
Converts condemned items into usable items
Maintains inventory of sewing supplies such as threads, buttons, zippers, linen etc
Prepares requisitions for depleted supplies
Checks condemned linen from Laundry
Assists in linen inventory taking
Advises superior of damages and loss of linen / uniform on regular basis
PEOPLE
Performs sewing duties including altering, fitting and mending for colleagues uniforms
Fits all new employees with existing uniforms /New uniforms
Cuts, tailors, mends and alters uniforms
Maintains equipment and keeps own working area clean
Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook
Comply with Company Grooming Standards
Comply with Time and Attendance Policies
Guest Experience
Attends to guest requests and performs sewing duties including altering, fitting and mending for hotel guests
Sews curtains, cushions and wall coverings in public areas and rooms
Repair curtains and hang back accordingly
Assists in the preparation of special functions
Checks all linen and uniform repairs on a daily basis
Makes costumes for special events for the hotel to ensure guest satisfaction
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests Internal /External
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a service attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
RESPONSIBLE BUSINESS
Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
Familiarize yourself with emergency and evacuation procedures
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the supervisor
What We Need From You
Has previous tailoring experience, in a similar organization. High school education. The ability to speak fluently English.
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