Senior Account Manager Full Time

About the job
Career Area

Marketing / Sales / Product Support

Job Description

Your Work Shapes the World

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

As a Senior Account Manager for Marine, you will develop new business and manage prime and aftermarket sales through the development of sound business relationships in Africa and Middle East. This position has a direct impact on the customer base, customer development & retention and the dealers’ success in the Marine market.

What You Will Do

Develop and maintain effective internal partner relationships, relationships with the specified Caterpillar Dealers and major Marine customers so that sales (Prime/New and Aftermarket) objectives can be achieved.
Establish high-level relationships with business decision makers and identify business needs and challenges. Develop and implement market strategies for the Marine industry and customers as well as securing commitments of Caterpillar and Dealer resources to assure continued customer satisfaction.
Act as a consultant to various departments within Caterpillar regarding the direction and strategies that key leaders will be adopting in the future. Consult with dealers and districts about sales and sales capability to customers, both operators and shipyards. Take steps necessary to assure customer satisfaction to maintain and enhance growth.
Make regular visits, in collaboration with the dealers, to job locations, foreign and domestic, to provide advice and counsel to potential customers.
Demonstrate leadership skills in support of the direct reports and further.
Must have ability to work with people from different backgrounds and cultures, internally and externally, with the appropriate influence and ability to resolve conflict. Good human relations skills are required to develop a collaborative/cooperative work relationship with others, inside and outside the business unit.

Job Related Statistics

Prime (New) engines sales Order Intake, profitability, demand planning
Aftermarket sales of parts (Sales to Users), service contracts (Customer Value Agreements), profitability
Engine overhauls, ideally related to prioritized service events, ensuring timely and qualitative registration
CRM completeness and updating
Leadership attributes in action
Environmental, Health and Sustainability fostering and promoting
Team development and career planning

You Will Have

Basic Qualifications:

A college degree or equivalent experience with 15 plus years of specific to Marine industry experience in order to gain recognition as a company expert.
At least one international assignment or considerable travel/experience, broad business background, specific long-term industry knowledge
Excellent communication skills, fluent
Be able to deal with sensitive issues, mentor and coach others or persuade others on new methods of engines application, new technology and distribution methods.
Previous customers/account management experience for a period of at least 3-5 years and/or supervisory experience within the company and/or experience as fully contributing member on significant projects and/or teams.
Ability to travel frequently, mainly within EAME region (up to 50% of work time).

Top Candidates Will Also Have

Knowledge of another European (French as preferred) or Arabic language

What We Offer You

Whether it be groundbreaking products, best in class solutions or a lifelong career, you can build what matters to you at Caterpillar. With 150 locations in countries around the world, what you create at Caterpillar travels and helps people around the world. You can collaborate with the best minds in the industry, complete meaningful work and continuously grow and develop through our various opportunities. Here, you can do the work that matters. Here are some of the perks of working for Caterpillar in Dubai:

A learning, training, and development culture
Competitive base salaries, performance related bonus and vacation allowances
Housing & Transport allowances
Schooling support
Medical & Life insurance coverage for you & eligible dependents

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html

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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here .