About the job
The world is yours with Meliá
Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.
Because belonging to the great Meliá family is being VIP
In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ??
We are excited to introduce you to a luxurious and unique urban resort – Melia Desert Palm, a proud member of The Melia Collection. The resort is a five-star boutique property, offering a wide range of one, two, and three-bedroom villas, each featuring an intimate and completely private pool, which is highly sought after, especially amongst the GCC clientele. Additionally, you can stay in our beautifully curated suites with a view of the greenery. What makes this resort stand out is its equestrian theme, which is reflected in every aspect of the property. From four polo fields to a professional polo club, a riding school, and over 200 horses on the estate, you will be surrounded by the beauty of these magnificent animals. At Melia Desert Palm Member of Melia Collection, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.
The Reservations Agent is responsible for the tasks below and others assigned by their departments as necessary.
Answer and reply to all incoming telephone calls
Connect all telephone calls instantly
Answers questions briefly and precisely
Always speaks slowly, precise, loud, and firm
Handles every guest request with utmost politeness
Reacts correctly in the case of complaints, takes the correct decision, and puts it through to the responsible person
Handling incoming and outgoing fax messages for hotel guests and hotel purposes.
Follow ups with the guest history system
Responding to all reservations and general resort inquiries that comes via email, fax, or phone calls and actively seeking to convert inquiries to confirmed bookings
Ensuring that the numerous received emails, phone calls, and faxes are attended to by the end of day, where possible
Entering confirmed reservations into the system with all accurate data and allocating rooms immediately. Highlight special requests, VIP status, and billing instructions if required
Generating pro-forma invoices for TO/TA non-contracted, issuing cancellations letters and invoices that incur charges. Arrange payment procedures through accounts receivable
Keep tentative offers on file follow up after 3 days
Arrival reservation checks 28 days, 7, 3 , 1
Alert manager/supervisor once room availability decreases for TO allotments
Generating reservation reports as and when required, keeping in mind the deadlines, accuracy and needs of the party inquiring the report
Ensuring a high level of product knowledge of the resort and local area and staying well informed of industry trends and competitor activities, whilst protecting the confidentiality of the information held in the department
Preparing daily list
Guest follow up email after departure
Keeping a log of issued gift certificates
Staying well informed with all activities in the surrounding and fairs/shows in Dubai
Accurate handover of all relevant information/details to the next shift
Ensuring guest confidentiality is maintained at all times
Responding to all guest requests where possible
At Meliá we are all VIP ??
Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.
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