Restaurant Waiter / Waitress Full Time

Department: Food & Beverage

Location: United Arab Emirates – Dubai

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• • Reporting to Head Waiter / Waitress, Supervisor, Assistant Manager, Outlet Manager.

• • A courteous, professional and efficient service is provided at all times.

• • All duties and tasks are performed as per the tasks required at the outlet.

• • Be knowledgeable of all services and products offered by the hotel.

• • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

• • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

• • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

• • Ensure that the place of work and surrounding area is kept clean and organized at all times.

• • Successfully perform opening and closing procedures established for the assigned outlet

• • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

• • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

• • Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

• • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.

• • Assist in carrying out scheduled inventories of products and operating equipment.

Job Requirements

• • 1-2 years of experience in F&B

• • Previous experience in 5-star hotel

• • Knowledge of Micros

• • Knowledge of Microsoft Office applications

• • Ability to work under pressure

• • Team Player

• • Being fluent in the Arabic Language is an advantage

• English – excellent oral and written skills