Receptionist Full Time NEW

Job Description

• Under the guidance and supervision of the Team Leader ,Front Office Supervisor and within the limits of the established Rixos Hotels policies and procedure, his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
  • Welcoming guests
  • Ensures that all guests are greeted on arrival & departure of the hotel.
  • Register and process check in for all arrivals.
  • Handle guest check outs efficiently and professionally.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail and package to Guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes in a accordance with policies and procedurres.
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Ensures that all guests are greeted on arrival & departure of the hotel.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily
  • .Check Hotel situation, occupancy, functions, groups, VIPs
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
  • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
  • Review and update Logbook
  • Check equipments
  • Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
  • Oversee the day to day operations
  • Report regularly on happening to Asst. FO/FOM
  • Fire Procedure
  • First Aid Procedures
  • Handle guest complaints and report to manager

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Preferably German speaker

Additional Information

What Is In It For You

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21