Key Account Manager Full Time

About the job
Qlub is a global fintech startup that is revolutionizing dine-in payments within the F&B industry. We are growing exponentially – in just 1.5 years, we have raised over $42 million and are present in the UAE and 5 other countries!

We are looking for motivated and exceptional talent come join the Qlub (UAE)!

Description / Key Responsibilities

Managing a large portfolio of key strategic brands across the UAE – end-to-end ownership from pre-onboarding, to onboarding to performance management
Ideating and building key processes and mechanisms for revenue growth as well as client retention and sentiment.
Working cross-functionally across operations onboarding, product, support and other functions
Stakeholder management from senior stakeholders (e.g. Brand Directors) to on-ground staff (e.g. Restaurant Operations Managers)
Reporting and insights generation for both internal and external stakeholders
Close collaboration with onboarding team and troubleshooting as required
Spend time on the ground (around 20-40%) to support onboarding trainings, build relationships, and deep dive on performance management
Liaise with senior leadership and drive key priorities, projects and strategic levers to enable business impact

Key Competencies / Requirements

Minimum 3 years experience managing restaurant accounts / within F&B industry
Relevant business degree or equivalent
Fluency in English is a must and Arabic would be an advantage
Car/driver’s license preferred but not required
Direct account management, growth management or project management experience strongly preferred
Strong entrepreneurial spirit – desire to build something big, hustle to get get things done and have a measurable impact for your efforts.
Customer obsession alongside a results-oriented mindset
Ability to ideate and execute independently and pivot quickly when required
Structured problem-solving and communication skills