Guest Relations Officer Full Time NEW

Summary

We are looking for a warm, engaging, and service-driven colleague to join our Front Office team as a Guest Relations Officer . This role is ideal for individuals who excel in personalized guest interactions and are passionate about creating exceptional experiences.

Role Overview:

As a Guest Relations Officer, your main goal is to ensure our guests feel warmly welcomed and valued throughout their stay. You’ll greet our VIP and long-term guests, assist with special requests, and proactively resolve any concerns, serving as a vital link between guests and our hotel services.

Key Responsibilities:

• Communicate with guests before their arrival to prepare for their needs and make them feel special right from the start
• Serve as the main point of contact for VIP guests during their stay, ensuring they have everything they need
• Anticipate guest needs and provide thoughtful, personalized service
• Handle guest feedback and concerns with empathy and efficiency
• Work closely with teams like Housekeeping and Concierge to ensure that all guest’s preferences are met
• Keep guest profiles updated in our system to offer them the best possible experience

Qualifications

• Previous experience in guest relations or front office work is preferred
• Excellent communication and interpersonal skills are a must, along with a keen eye for detail and a proactive approach to service
• Ability to handle sensitive situations with kindness and professionalism
• Familiarity with Opera or similar property management systems is an advantage
• Proficiency in an additional widely spoken language would be an advantage