Front of House Receptionist Full Time

About Us

At Macro, you get the best of both worlds: a well-established industry leader with global presence and a roster of blue-chip clients, and a people-centric business with a friendly and supportive culture. In other words, when you join Macro, you can seriously accelerate your career, all while having fun with colleagues invested in your success.

About the Role

As the first point of contact for our company, the Front of House plays a crucial role in providing exceptional customer service to clients, guests and employees. This is an exciting opportunity for someone who is detail-oriented, organized and possesses excellent communication skills.

Main Responsibilities:

• Monitor all areas and check that previous issues have been dealt with or closed off satisfactorily.
• Perform routine inventory duties, including monitoring and maintaining current inventory levels.
• Reception cover including greeting of all guests and VIP visitors to reception.
• Handle corporate events by assisting with the set-up of venue and providing assistance to meet requirements.
• Ensure that the look and feel of the reception area is maintained to a high standard.
• Ensure that calls are answered in a professional and timely manner and that all enquiries are dealt with in accordance with service standards and response times.
• Demonstrate attention to detail and ownership of the processes relating to the areas of responsibility.
• Assist with clients reports as required.
• Responsible for delivering superior customer service and develop key tenant stakeholder engagement by providing effective and timely communications to our tenants, stakeholders and client.
• Carry out such other reasonable duties as may be required by the line manager.

About You

The ideal candidate will have:

• Previous experience in a five-star hotel in the UAE.
• Front Office experience (reception).
• Good people management skills.
• Ability to deliver and manage associates’ satisfaction and engagement.
• Excellent communication skills both written and oral.
• Capable of establishing a good relationship with clients, customers and service providers.
• Native or fluent in Arabic, Russian and Mandarin will be an advantage.

Diversity Statement

Macro is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria below, please apply as you may still be suitable for this role or another role within our organisation. Should you require any adjustments to assist during the application/hiring process please do make us aware.