About the Job:
An opportunity has arisen for Assistant Manager – Front Office to join our Front Office Team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:
• Manage VIP arrivals and guest preferences by coordinating with relevant departments and ensuring accurate guest profile records.
• Organize timely delivery of VIP amenities and spot-check long-staying guests’ amenities for quality assurance.
• Coordinate with the Reservations Department to action guest preference forms and update arrival checklists accordingly.
• Ensure expedited check-in process for Limousine arrivals and prioritize room readiness.
• Oversee preparation of welcome folders, welcome cards, and offer Cold/Hot scented towels and welcome drinks to all guests upon arrival.
• Supervise lobby greeters and Guest Relations team, always ensuring their presence and availability in the lobby.
About you:
The ideal candidate for this position will have the following experience and qualifications:
• Software competencies – Microsoft Office programs (Intermediate)
• Problem solving
• Leadership and team management skills
• Project Management Skills
• A few years’ experience in a five-star hotel
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.