Customer Service Full Time

About the job
Why working at Eurofragance?
In Eurofragance you will be part of the exciting world of smells and fragrances with our Passion, Performance & Entrepreneurship values.
You will grow and learn in a company in constant growth and expansion.
You will have the opportunity to develop with top professionals in the sector.
You will be part of a Global Company with Headquarters in Barcelona and subsidiaries in Dubai, Singapore, Mexico, Turkey and India among others.
You will practice your language skills in a global and multicultural environment.
You will feel you play a role in society thanks to our Corporate Social Responsibility policy and our commitment to the Environment, which we demonstrate on a day-to-day basis with actions such as the Volunteer Day.

Enjoy a great work environment in Eurofragance!

At our company, we’re committed to creating an inclusive work environment where everyone feels welcome, regardless of their gender, age, sexual orientation, or any other factor. We encourage candidates from all walks of life to apply for this job vacancy, and we extend a particularly warm welcome to those with disabilities.

Mission:

Provide exceptional service and support to the internal Sales Community and to our valued clients by providing timely and accurate assistance, resolving inquiries and building strong relationships to ensure customer satisfaction and enhance the overall experience.

Functions:
Manage and follow up of the fragrance shipments for international clients for their evaluation.
Solving queries from clients and proactively anticipate improvements that could be done.
Get involved in internal projects to maximize Customer Service impact, like Internal Marketing Products, Olfactive Trainings, Logistics projects, Sales activities, and Digital Transformation.
Deliver administrative support to the Marketing team to prepare product presentations and support the Sales Team organizing client visits.
Getting fragrance samples ready for client visits, coordinating its production with the Fragrance Laboratory.
Support for the Sales Community on registering clients non-conformities, overdue follow up, Follow up customer payments, generating reports and monitor department indicators.
Keep updated our SAP system on all the information related to orders, clients and technical documents.
Lease with the Regulatory department in order to prepare regulatory documentation needed for the client.

Requirements:

Experience required (and minimum years of experience):
Bring up to 3 years’ experience in Customer Service, preferably within fragrance industry or similar.