Client Account Executive Full Time

About the job
Client relationship role where you will need to maintain and develop assigned key client accounts to ensure positive client experience. Taking the clients through to the renewal process and maximise profitability through daily account management. Ensure maximised customer journey at every touchpoint.

Responsibilities

Responsibilities will include, but are not limited to, the following:

Account Management

Act as the key client account lead for assigned accounts based on the Client Value Proposition
Support other account leads on larger clients as second account manager
Build and maintain good long term successful relationships with the client
Understand and maintain very good knowledge of the client contacts
Anticipate future needs, challenges and developments where possible
Document and regularly maintain all relevant information in Salesforce
Communicate relevant information to various other areas to ensure they have the necessary understanding to make decisions
Lead and support any client meetings/calls as and when required, as per the guidelines in the Client Value Proposition, where possible
Hold and participate in the account review meetings to discuss claims experience, service performance and client feedback as well as possible future opportunities as appropriate to the CVP
Very good understanding the client’s business and requirements
Provide back up and support to client teams where required
Recognised as the go-to person internally on the own client portfolio

Client Experience

Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
Provide effective, innovative and timely solutions to client’s business challenges
Provide a positive and engaging client experience
Mainly independently identify and implement efficient solutions to client’s requirements and challenges
Independently manage any escalations to ensure a swift and client centric resolution
Regularly review and analyse client experience results to identify possible areas for improvement
Seek, document and share feedback from client on service delivery
Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
Boost client stickiness

Renewals

Prepare and issue renewal documentation within agreed timeframes
Independently negotiates renewal internally and externally to achieve favourable outcome for both sides
Aims to improve profitability for assigned client portfolio
Ensure regular client engagement by phone throughout the renewal process
Communicate and document all agreements and requirements for the renewal
Support tender responses for existing clients to provide a comprehensive and tailored response

New Business

Support the implementation of new clients ensuring a smooth and seamless transfer
Support the sales process for potential new clients
Discover and aims to convert opportunities for cross selling additional products or services

Requirements

To be successful in this position you will need to have the following skills/ experience:

Minimum of two years work experience in an account management role within a Financial Services environment
Experience in a customer focussed environment, producing accurate work within tight deadlines
Completion or progress towards the Irish Insurance Examinations or equivalent foreign qualification
Good knowledge of MS Office (Outlook, Word, Excel, PowerPoint
Knowledge of Salesforce an advantage
Fluency in English and second European langauge

As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity. So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us! For more information, please visit: www.allianzcare.com