About the job
We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.
An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.
The goal is to ensure the companys retention of clientele and facilitate further growth.
Plan budgets and activities for account management in the company
Set up goals and objectives for all subordinate staff
Provide feedback and counsel to account staff to meet quotas/objectives
Conduct performance evaluation using key metrics
Serve as the point of contact for customers in your portfolio
Understand customer requirements and needs to offer suitable solutions and generate new business
Ensure the timely delivery of services and products to clients
Resolve issues to maintain and strengthen customer trust
Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
Proven experience as an account director or similar position
Demonstrable experience in negotiation and meeting client requirements
Solid understanding of budgeting and reporting on progress
Knowledge of performance evaluation techniques and metrics
Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
Outstanding organizational and leadership skills
BSc/BA in business administration, sales or relevant field
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