About the job
What’s your passion? Whether you’re into dancing, diving, or dominoes at IHG we’re interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies – people who help us create great hotels guests love.
Crowne Plaza Dubai Marina will be the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square-metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.
With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.
We are currently recruiting for a full time Bell Service Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.
As a Bell Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:
Receive Guests in a professional and friendly manner, exceeding Guest expectation from arrival through to departure
Maintain effective communication with all related Departments to ensure smooth service delivery
Maintain an up to date knowledge of the Hotel and local services
Maintain awareness of Guest profile through Opera Guest profile system
Ensure that the Guest luggage is carried from arrival point to room and from room to departure point on check out
Handle all messages, mail and packages for Guests and Colleagues, ensuring they are delivered at the appropriate time in a professional manner
Deliver morning newspapers to rooms
Deliver Guest messages and other deliveries immediately without delay in a professional manner
Ensure concierge desk and store room is clean tidy and well organized
Preferably applicant with a valid UAE Driving License
Ideally, you’ll have a minimum of 2 years experience in the similar role in a four or five-star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi-task & meet deadlines and technical proficiency in related software preferable.
At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.
We passionately believe that its our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.
We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.
At IHG, weve made a promise. As one of the worlds leading hotel groups, were here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style ‘Dare to Connect’ is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest’s experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.
Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today and let’s #GoFurtherTogether.
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