Receptionist  Full Time

JOB PURPOSE:

As the first point of contact for our school, the receptionist plays a pivotal role in creating a welcoming atmosphere for parents, visitors, staff, and students. This position combines traditional front-of-house responsibilities with dynamic social media engagement and marketing support to enhance the school’s community presence and lead generation efforts.

KEY ACCOUNTABILITIES:

• Greet visitors and callers warmly, providing comprehensive information about the school’s location, curriculum, admission procedures, and tour bookings.
• Direct visitors to appropriate personnel and maintain a professional reception area.
• Maintain and update a caller and visitor database to track interactions and support lead generation initiatives.
• Develop engaging content for the school’s social media platforms, to promote events, achievements, and community involvement.
• Utilize designing tools like Canva or Adobe Spark etc. to create visually appealing posts and marketing materials.
• Ensure all content aligns with the school’s brand guidelines and tone.
• Monitor social media metrics to assess engagement and adjust strategies accordingly.
• Assist in scheduling appointments, meetings, and school tours.
• Handle general inquiries via phone, email, and in-person, directing them to the appropriate departments.
• Assist in maintaining school records, filing systems, and other administrative tasks as needed.

Skills

Qualifications & Skills:

• Minimum of a Bachelors degree preferred.
• At least 2 years of experience in a receptionist or customer service role with experience in social media management or marketing is a plus.
• Familiarity with Microsoft Office Suite, experience with social media platforms and basic designing tools.
• Good verbal and written communication skills.
• Friendly, approachable, and able to build positive relationships with a diverse community.
• Strong multitasking abilities with attention to detail.
• Ability to handle changing priorities and work in a dynamic environment.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Education

Bachelor Degree