BELLMAN CUM DRIVER Full Time

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

Job Description

The Role

• To take time and get to know the guests, and to be committed to service excellence.
• To show presence in the Hotel Lobby and provide service that is sincere, warm and enthusiastic, ensuring the guests’ satisfaction.
• Work closely with Front Office, Housekeeping and Food and Beverage regarding guest needs and special requests
• Take opportunities to delight the guests.

Key Deliverables And Responsibilities

Planning & Organizing:

• Awareness of local activities and recreation options
• Be fully aware of the daily information and activities both in the hotel and locally.
• Check Hotel status including occupancy, functions, groups, VIPs.
• Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
• Is aware of the daily activities and has product knowledge of all the hotel facilities.

Operations

• Follow the grooming standards at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours
• Check equipment and report issues to IT or Engineering
• Handle guest complaints and report to manager
• Show fullest cooperation and respect within the team and other departments.
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Ensure that all luggage are covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Responsible for lobby paging services under the supervision of Concierge.
• Practices suggestive selling and able to familiarize guests to hotel facilities.
• Co-ordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.
• Escorts guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)
• Ensure luggage is placed for guest to unpack.
• Ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
• Ensures prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.
• Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.
• To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.

Driver Responsibilities

• Each guest is picked up in a clean and well maintained car.
• Make sure you know where the guest wishes to go
• Make sure you know the quickest way how to get there, if you are not sure of the way, ask or change drivers, we cannot take a guest tot the wrong place.
• Cleanliness and professionalism must be demonstrated at all time
• Respect the road signs and speed limits
• Ask guest if he / she wishes to have the radio, CD or AC on, switch it of if the guest requests it
• Assist the guests to load luggage in to the car trunk and assist to remove when guests is getting out of the car
• Avoid communicating to much to the guest, gage very quickly if the guest is in a chatty mode or not, if yes engage in pleasant conversation about Dubai or world topics, sports, don’t engage in controversial topics such as politics.
• Don’t gossip about the hotel, previous guests or competition
• Make sure the car is always full with petrol
• Uniform is to be spotlessly clean
• Make sure you have updated traffic info before you head of to pick up or drop of
• Report any faults of the car that you drive
• Work closely with Valet Parking and Limousine company
• Act as a F&B ambassador and promotes outlets
• Avoid wearing any strong aftershave

Administration

• Handling telephone calls at the Concierge desk.
• File daily concierge desk report and documents systematically under the supervision of Concierge
• Maintains accurate records / documentation, as per operational and organizational requirements.

Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotel’s policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotel’s commitments to the “Environment Charter” of Sustainability program (saving energy, recycling, sorting waste etc).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.

Qualifications

Valid UAE Driver’s License

Experience working as a Driver or a Bellman in a Hotel is preferable.