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Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
Job Description
We’re looking for an enthusiastic and customer-focused individual to ensure our guests have a safe and enjoyable beach experience.
- To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction
- Must comply with the grooming standards of the company
- To extend a courteous, friendly and professional greeting to guests as they arrive and to thank them as they depart
- To make the seniors aware of all guest comments and guest complaints
- To be thoroughly familiar with the service standards and procedures
- To follow specified procedures to properly set up beach beds and cabanas stations.
- To ensure cleanliness and maintenance of the beach areas
- To set up beach with sunbeds, umbrellas and towels and to ensure that guests are provided with clean towels, as needed
- To fold pack the umbrellas in the evenings
- To follow all policies and procedures of the hotel
- To immediately report all suspicious occurrences and hazardous conditions
- To maintain safety of work areas at all times
- To attend all mandatory meetings as directed
- To perform other tasks as required /directed
Qualifications
- Diploma or degree in vocational hospitality
- 1– 3 years experience in 4-5 star Hotel
- Must be confident and good in speaking English