About the job
Join FxPro: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.
The Customer Retention Officer is responsible for managing and retaining customers by building positive relationships and ensuring customer satisfaction. They will work closely with the business development and customer service teams to identify areas for improvement in customer experience and develop strategies to enhance customer loyalty.
Develop and implement strategies to retain customers and improve customer satisfaction.
Respond to customer inquiries, concerns, and complaints promptly and effectively.
Collaborate with the business development and customer service teams to resolve customer issues and ensure a seamless customer experience.
Conduct customer surveys and gather feedback to identify areas for improvement.
Develop and maintain a customer database and ensure accurate and up-to-date customer information.
We are looking for:
Proven experience in customer service, sales, or related field.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Proficiency in Microsoft Office and customer relationship management (CRM) software.
Knowledge of customer retention strategies and techniques.
Ability to multitask and manage multiple priorities.
Excellent working environment
Opportunity to work with a truly global brand.
Career growth and professional development.
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