About the job
Eléments de contexte
Company : Hermès Parfum et Beauté – Dubai office
Geographical coverage : Levant, Saudi Arabia, Indian sub-continent and African local markets + Travel Retail with focus on priority operators such as Dubai Duty Free, Qatar Duty Free, Aer Rianta Abu Dhabi, PAC Lebanon, Bahrain DF and Lagardere KSA and UAE
Reporting to: Managing Director Middle East, India and Africa.
Principales activités
TRAINING:
General:
Define training regional strategy, based on WW guidelines, and ensure local implementation in local markets and airports
Review and adapt, if needed, training material provided by HQ and make sure it is sent to local training relays, when needed
Liaise with International Training Dept and Markets to ensure that all necessary training tools and materials are ordered and shipped to our distributors and agents. Control our distributors and agents forecasts of Training materials and report any discrepancy to Commercial and Marketing teams for corrective actions. Make recommendations to International Training Dept to improve training materials / contents and to meet specific needs for our region
Monitor Training &; Travelling expenses according to budget
Local Markets:
Build and animate a Hermès Parfum et Beauté training community within the region, through regional TTT seminar twice a year, regular market coaching visits, regular conference calls, info/ training material sharing and motivation tools
Build, hire, train and animate Make up free-lancer pools in KSA, Lebanon, Turkey, India and Bahrain. Coordinate their agendas alongside the local trainers and Brand Managers
In coordination with Local Trainers and Area Managers, organize and coordinate training schedules of Hermès Stores Fragrance Ambassadors, Hermès Stores sales staff and Local Markets distributors staff (Hermès dedicated staff and multi-brand staff), both virtually and in-person
Follow-up with Local Markets Local Trainers on their Training Plan / Schedule for new-comers, new launches and novelties
During market visits, assess local trainer knowledge, BC profiles, BC coverage scheme, VM and share feedback and recommendations
Ensure our Hermès Parfums staff grooming is always in line with Hermès Parfum et Beauté Guidelines. Liaise with Marketing on the availability of staff uniforms, pins and scarves
Twice a year, organize:
a regional TTT Seminars for all our trainers (one virtual and one in-person)
regional Fragrance and Beauty Days for Hermès Stores & personalized space BCs along
with dedicated TR staff
Travel Retail:
Twice a year, organize a regional Seminar for all our dedicated TR staff (one virtual and one in-person)
Participate to the creation of a BA path/journey within the House, alongside HQ and the COP team
Act as a local Training relay by organizing and conducting Trainings for the following key TR operators: Dubai Duty Free, Qatar Duty Free, PAC Lebanon, KSA, Aer Rianta Abu Dhabi
Run perfume and make up certifications
RETAIL
Interview and support recruitment of new staff according to regional needs and headcounts (TR only). Conduct induction Training programs for all newcomers
VIC events: run Perfume and Make up events/masterclasses during local market visits, according to market needs and specificities
Profil du candidat
Minimum 6-year experience in perfume and cosmetic industry in training. Make Up expertise is a must-have
Excellent communication, organizational and excel skills
Business/Retail oriented
Attention to details/ Result-driven / Creative
Leadership, charisma and entrepreneurship spirit
Willing to travel extensively (min 40% of time), with flexibility on weekends (compensated)
Fluent in English and Arabic / French a plus
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