About the job
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
Receive each guest call in a professional and friendly manner
Maintain effective communication with all related department to ensure smooth service delivery
Handle every query in a polite and courteous manner and exceed guest expectations
Ensure guests are greeted by name upon calling as per the Rotana Standard
Maintain an up to date knowledge of the hotel and local services
Maintain an awareness of guest profile through the Opera guest profile system
Complete managements long distance call vouchers and record them on the traffic sheet
Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
Take messages for guests and management as per the required standard
Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and switched on personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
About the job Job Title: Director People Department Dubai Holding Group Services About the Job: An exciting opportunity...
Apply For This JobAbout the job ( 10855 ) At Atlantis, we exist to bring the extraordinary to every holiday and experience through...
Apply For This JobAbout the job About Us Welcome to voco®. Drawing on our years of experience in delivering True Hospitality, voco Hotels,...
Apply For This JobAbout the job Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AvaniI Hotels...
Apply For This JobAbout the job Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and...
Apply For This JobAbout the job ( 9886 ) At Atlantis, we exist to bring the extraordinary to every holiday and experience through...
Apply For This Job