Technical Success Manager Full Time

About the job
Job Description

A global leader in modern development platforms, OutSystems is focused on enabling any organization to innovate through software. We are changing the way software is built with the low-code platform most preferred by developers and empowering organizations to rapidly create and deploy critical applications that transform their business. To support our growth and commitment to hiring exceptional performers, we are looking for a/an Technical Success Manager based in Dubai or UAE.

As a Technical Success Manager, you will successfully balance strong trust relationships with customers by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become (if you aren’t already one) an OutSystems expert so that you can assist our customer’s development teams focused on the delivery of the solution by providing

guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company – Technical Support, R&D, Sales, and Professional Services – so that you will be an advocate for our customers’ main challenges and needs.

What You Will Lead/Do Or Key Responsibilities

Design technical adoption plans to ensure sustained growth in technology proficiency;

Perform technical reviews and share knowledge to identify and prevent potential issues

Understand your customers’ technical infrastructures, hardware, and offerings

Provide excellent customer support regarding their OutSystems use

Catalog, categorize and share common customer issues with other OutSystems teams

Serve as a customer advocate within OutSystems

Deliver key OutSystems product road map updates and assist customers with upgrades

Visit customers regularly as needed to provide an exceptional customer service experience

Qualifications / What You Need To Succeed

5 years of Mobile and/or Web application development, administration, or architecture experience

Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;

OutSystems Development And Administration Experience Is Strongly Preferred

Experience working in a professional services, support, engineering, sales engineering, development, or quality assurance (QA) organization

Ability to manage and grow existing enterprise customer relationships by delivering relationship-based support

Practical knowledge of modern IT infrastructure and networking, e.g. VPN, firewalls, cloud providers, container technologies, PaaS/IaaS vendors, etc.

Outstanding written and verbal communication skills in English

Ability to explain complex information to customers clearly and concisely

What we have to offer you?

A company that continues to grow, change and innovate, and gives our teams the space to be proactive and creative.

Real career opportunities. We care about growth and development. Vertical career progression is an obvious possibility, but we also offer the possibility for lateral moves, joining different teams, and mastering specific skills.

Work colleagues that are as smart, hardworking and driven as you – and a team that is global.

A company culture that is based on transparency, teamwork and excellence (as promised in our Small Book of the Few Big Rules and delivered every day.)

Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

We “Ask Why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you!

OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

Traditional customer success manager, able to have more technical interactions with clients thanks to their greater technical depth.