Technical Service Representative Full Time

Company Background:

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

The Technical sales representative is responsible for managing sales activities and deliver on Ingredion’s annual sales budget and strategic plans for an assigned customer portfolio within the Levant region (Lebanon, Jordan and Iraq) and Gulf Cooperation Council (GCC) region countries which includes Bahrain, Kuwait, Oman, Qatar and United Arab Emirates.

Primary functions include

Managing an existing portfolio of customers which includes distributors in Lebanon and Jordan.

Uncovering and developing new business opportunities within the region in line with company objectives and strategy.

Core Responsibilities:

Business growth – Deliver business goals for the customer portfolio within the region through:

Creating cross-selling opportunities within the existing customer portfolio
Winning selected target customers within the region
Executing account plans to grow or maintain Ingredion’s sales share at customers

Strategic Account Planning – Execute on strategic account plans for selected customers.

Price and contract management- Implement competitive pricing to ensure maximum value for Ingredion.

Conclude annual contract negotiations on prices, payment and delivery terms.
Pricing reflecting value added.
Payments in line with agreed terms

Delivery of customer projects – Initiate growth projects with existing and new customers to ensure a profitable conclusion

Deliver growth targets through customer projects.
Sales growth with differentiated products and IP products.

Resource coordination – Utilize internal support such as technical service, customer service and marketing to deliver a high level of service and fast-track project delivery for our customers: Create an aligned business team. Efficient use of organizational resource.

Communication with Customers – Continuously develop and broaden the stakeholder network at customers to drive business development along the customer buying cycle and a positive customer experience across relevant functions and seniority levels.

Communication with internal Stakeholders – Develop an effective working relationship with relevant internal stakeholders in Technical Service, Marketing, Supply Chain and Finance to lead and/or support efforts in project development, supply planning, debtor management and other activities.

Management of Customer Relationship Management data – Comply with best practices and company standards for data management and reporting.

Continuous development and learning – Fully adopt company standards in foundational selling and use available learning opportunities to stay current with new developments in the functional area and the region

Qualified candidates will have:

Mandatory requirements:

Degree (or equivalent) in Chemistry, Food Science or other related discipline
Solid commercial/sales experience in the food or food ingredient industry
Proven Track-Record in Sales and Business Growth e.g. acquiring new customers
Understanding of food processes and formulations.
Excellent interpersonal skills and communication skills
Commercial Acumen
Passionate about sales and account management

The role will require regular travel throughout the region to visit customers and other Ingredion sites.

Fluent in English
Travel within the area will be expected on a regular basis for client visits
Travel to Europe for team meetings will also be needed

Desirable requirements:

Working knowledge of Specialty Ingredients is desired
Understanding of Arabic

Required behaviors and skills:

Ambition – Targets and prospects to accelerate the sales cycle
Confidence – Sets and aspires high standards
Analytical – Evaluates data trends for smart decision making
Resourcefulness – Implements resourceful solutions to problems
Persuasion – Negotiates to close
Responsibility – Delivers on commitments and builds trust
Advisor – Understands the customer’s knowledge, context and experience when evaluating the best solution
Customer Focused – Customer-focused approach to deliver value
Cultural Awareness – Demonstrates cultural awareness whilst working across different countries within the region.
Team player –Effective internal stakeholder collaborations

Relocation available: No

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, pregnancy, marital status, veteran status, military status, or disability status.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant’s accommodation needs.

Privacy Notice: The Candidate Privacy Notice explains how Ingredion uses personal information about job applicants, and what rights an applicant has in respect of the use of this information for recruitment purposes. This Notice applies to applications submitted via Ingredion’s careers websites and any third parties, such as recruitment agencies, job boards and other means, such as by post and email.

If you are interested, please apply with your current CV and a letter of motivation, stating the earliest possible starting date.