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Team Leader, IT Full Time
About the job
( 8781 )
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests stay to bring their dreams and desires to life. With an atmosphere thats chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai One&Only One Zaabeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guests every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, its our passion.
About The Role
Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems and that they are in compliance with One&Only Resorts standards of operations.
Key Duties And Responsibilities
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
Confer with staff, users to establish requirements for new systems or modifications.
Develop training materials and procedures, and/or train users in the proper use of hardware and software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
Inspect equipment and read order sheets to prepare for delivery to users.
Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
Observe system functioning to verify correct operations and detect errors.
Support the information system function within the resorts using appropriate systems management procedures and practices to ensure the operating effectiveness and integrity of data.
Fulfill 7*24 hours on call duties as required.
Develops the technical and managerial skills required for rapid advancement to a Manager MIS position within the company.
Assists the Manager, IT in the entire network maintenance, this includes administration and documentation of computer networks, telephone and cable TV networks.
Assists the Manager, IT in systems management and new projects.
Use and handles IT equipment with care and according to Managers instructions.
Attends briefings and meetings as requested.
Attends all necessary trainings
Maintains high spirit among the IT Department colleague, as well as other resorts colleague.
Contributes to the moral and team spirit of the resorts, by maintaining effective relationships with resort colleagues.
Planning and assisting in PC migration projects
Documenting IT processes and procedures
Handling windows servers including back-up
Supporting and upgrading of infrastructure related projects in compliance with the Resorts corporate policies & legal requirements.
Performing any other tasks as assigned. Support & Maintenance of I.T. infrastructure including telecommunications.
Provide Systems Administration.
Role is very much customer facing; whether this is internal customers (staff) or external customers (hotel guests); must fit into this environment, and be able to present them accordingly, including representing the department at the HOD meetings and the daily and fortnightly operation meetings only when needed.
Performs any additional duties and/or special projects as requested by the Director of IT.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Key Skills And Experience Requirements
Degree or Diploma in Networks Engineering or similar, a Cisco Certification (CCNA, CCNP) and a MCP/ MCSE Foundation Certificate would be added advantage.
Minimum of 2 to 3 years working experience as an IT support professional including networks, Opera PMS /Micros 9700 POS system to medium to large organisations and operating multiple complex IT software systems.
Possess excellent communication and time management skills, have strong attention to details and quality of work. You will be able to work under pressure and towards deadlines, be able to work as part of a team, and be a self-motivated and approachable and friendly person.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.