About the job I am supporting an iconic fashion house to find a Store Director for their leather goods and accessories department located in Bloomingdales, Dubai Mall. WOW- what an insane opportunity!
As a Store Director you will be a professional in the fashion industry who is responsible for promoting brand engagement and loyalty to customers, in particular Top Clients and VIPs, in order to guarantee store business goals.
A massive part of this role (40-60%) will be working remotely away from the concession building/meeting/driving Client relationships and leading the team from the front on all things CRM/Client Development.
You will represent the Company and be a proactive Sales professional who can guarantee compliance with all procedures set by the Headquarters and aimed at managing Store Staff and ensuring that the Store runs efficiently.
Demonstrate sales leadership for staff by playing an active role on the selling floor: VIC/VIP relationship
Supervise sales to ensure customer satisfaction, engagement Implement action plans to achieve general targets and P&L
Define targeted quantitative and qualitative goals and ensure they are achieved
Analyse the results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs
Implement action plans defined with the HQ and guarantee follow up at store level communicate high quality relevant feedbacks and reporting to HQ and/or staff
Provide high quality relevant feedback and requested reports to HQ
Inform the Head of Retail any local events in the city and / or organised by competitors know and monitor business environment including local competition
Keep relevant with market and fashion trends
Consistently recruit top talent in partnership with the Head of Retail and HR
Create and maintain a positive work environment Motivate and challenge the team on a regular basis
Create a team, whose activities will be coordinated to make sure that the store is smoothly running
Keep staff always informed regarding Store performance through the necessary tools agreed on with the Head of Retail
Manage individual appraisal interview Create development plans for sales staff and management
Ensure professional growth and training of the staff with a coaching approach, by constantly stimulating them to be up to date in the Fashion industry
Oversee the clienteling approach
Ensure that the qualitative standards required by the brand are maintained
Ensure that the Store windows are always in place and sets up the layout of the Store according to the Company directions (VM guidelines)
Ensure that the image of the Store is in line with corporate standards and that the Staff is aware of this standard
Ensure that team behaviours and store appearance are consistent with the standard of Saint Laurent service, image and values Build a network of people who have an impact on local and international Luxury business to develop customers loyalty (especially with Top Clients and VIPs)
Guarantee excellent customer experience including welcome and treatments
Ensure that all delicate situations regarding customer complaints and the overall sales process are dealt with accordingly
Ensure that all the processes are in compliance with legal, safety, internal requirements, sustainability, HR and stock organization
Handle all administration and accounting responsibilities.
Apply all the necessary golden rules to ensure the safety of both store team and customers
Supervise warehouse stock and verify that it is in line with the Stores sales potential. Report to Merchandising Retail at Headquarters accordingly
Manage inventory activities considering related inventory results in collaboration with the Back Office Operation
Take all the necessary measures to guarantee the safety of the products and all valuable materials in the store along with the Warehouse
Ensure that the packaging and positioning of the product are coherent to the protection of corporate assets
Challenge current processes to ensure efficiency and effectiveness
Optimise warehouse management to make the stocking of goods as efficient as possible in terms of sales, in collaboration with the Back Office Operation
Are you? Do you have?
Committed to take part in an innovative project
Have you significant experience in the sale of luxury goods or retail
3 to 5 years of successful experience in a managerial position (10 people)
High sensitivity to customers experience and loyalty
Exceptional interpersonal skills, persuasiveness
Precision, organizational skills
Adaptability, openness, risk taking, dynamic, listening abilities, have a curious personality?
Perhaps you have always wanted to re-locate to Dubai or maybe you are working in the country already but want a new career challenge? Either way if you feel you have the relevant skill set, I would love to hear from you.
£72,000 per annum/28,000 AED per month
Commission & Bonus
Re-location package if required
Gemma Worrow | Director- Retail Perm UK and International
Experienced Hosts Needed for Summer Work
Experienced Luxury Accessories Candidates Needed
We are bringing you a fantastic opportunity to join a Luxury Brand who bring to life heart-stopping jewellery and iconic timepieces, as their Client Advisor.
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