Sr. Manager – Trade Services Full Time

About the job
Job description:

Job Purpose
• To manage Trade staff members (across various geographical locations) ensuring efficient functioning of the assigned section(s) in line with Bank procedures and service standards and in compliance with regulatory guidelines and relevant ICC rules.
• To process Trade transactions maintaining high standards of service to our customers and also offer consultation to Customers in structuring transactions; including assessment of risk and mitigation thereof.
• To develop and maintain strong relationships with key stakeholders and business partners across multiple functions.
• To identify process re-engineering opportunities for improved business practices and cost savings and staff are appropriately utilized and developed.
• Support a well-managed risk awareness culture across the Operations functions
Proficiency in all Trade products and providing necessary technical support matters related to Trade Finance to Business/Credit/Customers.

Key Accountabilities
Responsible for providing operational support to all trade related activities of the Bank relating to Import/Export Units.
Ensure self and the team carry out the functions as per NBF procedure manual, ICC Rules, Sharia Rules

Anti Money laundering & Compliance related issues
Promptly escalating customer complaints / Inter-bank disputes to Head of Trade Services

Manage and develop Trade Services staff under their Unit, monitoring their performance recommend remedial training where necessary.
Team Building – create and maintain a conducive environment.
Growth and development of staff in the department through ongoing mentoring and coaching.
Back-up of Head of Trade Services (along with other Unit Heads).

Other Accountabilities Other Accountabilities Job Context
To keep self updated with the latest ICC rules and regulatory guidelines and recommend changes to existing policies and procedures

Education Master Degree in a relevant business discipline A minimum bachelor’s degree in a business related field or equivalent Experience and Skills
Education level
• In-depth knowledge of Trade Services Products, mechanics and risks
• Detailed knowledge on Trade processing and operations and relevant ICC rules
• Trade specific qualification recognised by the Internal Chamber of Commerce
• Trade specific qualification such as Certified Trade Finance Professional (CTFP by ICC Academy) recognised by the Internal Chamber of Commerce
Work Experience
A minimum of 15 years of banking experience in handling Global Trade Products and managing larger group of people/teams in Trade Operations across trade centres.
Specialist Skills/Competencies Required for the Role
• Excellent communication skills (both written and verbal)
• Attention to Detail and Quality Standards
• Interpersonal Skills
• Ability to manage a diverse team
• Problem Solving and Effective Decision Making
• Good computer skills

Behavioural Competencies Change and Innovation – Advanced Communication – Advanced Delivering Value – Advanced Empowering and developing self and others – Advanced Evaluating and Solving Challenges – Advanced Results Orientation – Advanced Vision and Strategy – Advanced Working and collaborating with others – Advanced Technical Competencies Data Management- Trade Services- Advanced Core and Regulatory Banking Systems- Trade Services- Advanced Process Re-engineering- Trade Services- Advanced Policies and Procedures- Trade Services- Advanced Customer Service- Trade Services- Expert Transaction Processing and Control- Trade Services- Expert Product Knowledge and Documentation- Trade Services- Expert