Soft Services Manager Full Time

About the job
The opportunity

You will have an exciting opportunity to work with a prestigious client and deliver first-class services to meet their needs. You will have the opportunity to work with a talented team of professionals and make a significant impact on the client’s operations. If you are passionate about delivering first-class service and have experience in facilities management and hospitality, then this could be the perfect role for you.

Your Responsibilities Will Include

Understanding the client’s objectives and developing property-specific operating strategies to achieve those objectives.
Ensuring that the facilities management services provided to the client are of the highest quality.
Directing a team of professionals, including direct reports, service providers, contractors, and building employees, to ensure the successful implementation of all approved initiatives and programs.
Ensuring that all aspects of the soft services, such as cleaning, security, catering, and hospitality, meet the standards of excellence that are expected in a tier 1 environment.
Working directly with the client to build strong relationships and ensure that their needs are being met.
Ensuring that all service level agreements are met, and that the client is satisfied with the level of service provided.
Being the point of contact for any issues or concerns that the client may have and will work to resolve these issues in a timely and effective manner.
Driving Mace’s workplace experience, sustainability, and technology advancements to the client.
General administration of department, (holidays, training, performance reviews etc.).
Updating and maintaining official safety documents, liaising with government authorities.
Maintaining full financials awareness and control.
Meeting KPI’s and SLA’s defined within the contract.
Promoting “Safety First, No Compromise.”
Preparing and distributing quarterly/annual business review (QBR / ABR) information to client’s satisfaction.
Organising fire evacuation and first aid training for employees.
Managing the delivery of all facilities management services; customers liaison and service contractor management across your portfolio.
Delivering superior customer service and develop key tenant stakeholder engagement.
Managing and maintaining building operations to deliver high quality, efficient and cost-effective management of the building.
Managing operating expenditure, resources, projects, budgeting, produce and present monthly reporting and financial reporting.
Ensuring risk management, HSE, site safety, audit and inspections are completed and compliant.
Involving in services review and development of best practices and implementation.
Ensuring all site staff are adequately experienced, qualified, and trained.
Identifying training needs and ensuring induction training for all new starters.
Ensuring site staff are familiar with and have access to all relevant Mace management system documentation and instructions.
Ensuring that all proposed sub-contracted service providers and suppliers are adequately vetted for management capability prior to award of contract.
Actively monitoring and reviewing all sub-contracted service providers and suppliers on site for satisfactory performance.

About You

You will have international experience in workplace management. You have in-depth knowledge of health and safety management. You will need to have a deep understanding of the hospitality industry and you are able to apply that knowledge to your work in order to ensure that the client’s expectations are met. You have a deep understanding of facilities management and be able to apply that knowledge to your work. You are digitally savvy, can build lasting client relationships and provide support to strong, motivated construction teams.

You are capable of establishing a good relationship with clients, customers and service providers. You are client-focused and deliver to the client what we promise. You have excellent communication skills both written and oral, are able to build strong relationships with the client and your team. You are highly organised and able to manage multiple priorities simultaneously. You will be hungry to grow your career and enjoy the opportunities Mace have to offer.