About the job
High school diploma.
Degree in business administration or a related field preferred.
Previous experience in a management or retail position.
Strong leadership and management skills.
Excellent communication skills, both verbal and written.
Good interpersonal and conflict resolution skills.
Basic knowledge of accounting.
Strong customer focus and decision-making skills.
Hiring, training, supervising, and evaluating employees.
Preparing employee work schedules.
Addressing employee disputes, questions, and concerns.
Ensuring all staff adhere to safety standards, company policies, and procedures.
Managing and accounting for all money-handling procedures.
Ordering, recording, and managing inventory.
Ensuring the shop is adequately stocked, clean, and visually appealing.
Motivating employees to reach sales goals and provide excellent customer service.
Handling customer complaints.
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