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Technician
Service Technician Full Time
About the job
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Summary
To provide electrical and mechanical repair / service to all CTS equipments (compressors, dryers, control panels etc) at customers premises.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.
To build customer loyalty and retention through delivering customer focused and value added service solutions.
To attend customers site to perform preventative maintenance and installation on all compressed air generating equipment.
Competency in start-up, commissioning, refurbishment and the repair of Plant air centrifugal units.
To attend customers site to perform breakdown repairs on all compressed air generating equipment.
Maintain verbal and written communications with customers and others as seen necessary in a professional Manner
Liaise with the coordinators to ensure that all services under contract are performed to meet the detail of the Contract
Liaise with customers to ensure that any work is done with their approval
Complete the Technician Worksheets ensuring a signature has been obtained prior to leaving site
Work according to the guidelines in alignment with Ingersoll Rand Health & Safety policies
Report any potential or actual incidents of a dangerous nature
Ensure all general and site safety issues are adhered to
Input data into the database as deemed necessary and relate any specific training needs
Perform such duties either functional or administrative as delegated by management that are deemed fair and reasonable.
Increase Customer Loyalty & Satisfaction
Nurture and develop lasting service relationships with existing and new customers, both IR and competitive accounts.
Increase customer satisfaction by demonstrating commitment and engagement to resolve customer satisfaction issues.
Enhance Work environment by championing Safety
Ensure adherence to vehicle safety; customer site safety, as well as all company and customer locations.
Participate in safety concerns and near-miss reporting.
Qualifications, Experience & Skills
Minimum of 5 years experience in the servicing, maintenance, installation and commissioning of centrifugal air compressors
Experience in Ingersoll Rand Centac / Turbo Air product lines.
Fluency in written and oral English is essential, additional languages would be advantageous.
Candidates must hold a valid driving license.
Good knowledge of MS Office applications.
The candidate must be willing and able to travel throughout Pakistan
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.