Senior Technical Consultant – Customer Workflows Full Time

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Company

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Diversity, Inclusion, and Belonging (DIBs) are essential to our success. Diverse, inclusive teams and cultures, where everyone belongs and contributes to their fullest, are the best teams, teams that win and change the world. By aspiring to change the way the world works, we embrace the uniqueness and authenticity of each of us and our partners and customers.

Our focus areas are: enable and empower our people, engage our communities and allies, and build our talent brand and hire inclusively.

The Team

The Customer Outcomes (CO) team at ServiceNow works with customers to help them achieve their business outcomes by providing implementation and advisory services. As part of this diverse team, you will work with our customers and partners to drive consumption, adoption, and customer satisfaction by getting them to see the value of their ServiceNow investment.

Within the Customer Outcomes team, we have specific expert practices that form the Expert Services Group. One of these practices is the Customer Workflows (CWF) team who work with various teams and functions across a global clientele, helping them enable the front and middle office for an enhanced customer service. We are looking for motivators, problem solvers, original thinkers like you to join that team.

The Role

The Senior Technical Consultant within Customer Workflows is a trusted advisor to the customer on ServiceNow products and technologies, designs and configures the solution on the ServiceNow’s extended platform, ensures customer success, thereby adding value and increasing productivity for the customer.

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What you get to do in this role:

Collaborate with customers in their efforts to take advantage of the ServiceNow Customer Workflow solutions
Lead customer workshops on architecture, design and integration
Enable customers in defining their business and technical requirements of the solution following Agile methodologies and mapping them to product capabilities
Design creative implementation solutions using technical best practices for manageability, performance, upgradability, user experience and security
Work on user stories in a low-code as well as pro-code approach, test cases, testing strategies, deployment, defects and knowledge transfer
Be a key member of engagement team focused on delivering scalable customer outcomes
Contribute towards continuous improvement of leading practices
Grow and mentor other members of ServiceNow and the partner ecosystem
Work and travel within EMEA, based on customer and project demands

Qualifications

To be successful in this role you have:

Consulting experience within enterprise organizations with the ability to influence and consult Customers in a Service Delivery / Shared Services environment
Experience in defining and deploying future-state service processes and in identifying solutions from a people, process and technology perspective
Experience and/or willingness to grow technical depth on SaaS environment, Technologies like XML, HTML, Angular, CSS, JavaScript, relational database principles, LDAP, SAML/SSO, REST, SOAP, Web Services and others.
Experience of Customer and Field Service processes and systems
Excellent communication and presentation skills
Experience in advising and analysing Product strategies based on business priorities
Excellent interpersonal skills, customer-centric attitude and experience working with diverse team

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.