About the job
Help AG is looking for a Senior Security Engineer – DDoS & Next Generation Firewalls (NGFW). The person must have expertise in the below technologies:
Palo Alto firewalls & Panorama
Cisco ASA and Firepower Firewalls
Act as SME of DDOS & Firewall technologies for Help AG customers.
Able to design, deploy, operate, monitor, maintain and troubleshoot.
Complex IP Networks and interconnected Network Security technologies.
Provide timely response to all incidents, outages and performance alerts.
Takes responsibility for handling escalated incidents.
Consult with other technology support groups as part of problem resolution efforts.
Qualification & Skills:
Should have expert and in-depth knowledge of complex IP networks.
Should have solid understanding of network security technologies, data center traffic flow and advanced troubleshooting techniques.
Should have demonstrable experience of working in extreme pressure and customer facing environments.
Should have at least 6+ years demonstrable industry experience.
Should have network operations / security operations experience.
Should have fair understanding of ITIL change management, problem management and incident management.
Should have experience to work under pressure and with strict SLAs.
Sound understanding of common services (web, mail, FTP, DNS, etc), network vulnerabilities and network attack patterns.
Experience with many/all of the following security controls:
Intrusion Prevention Systems
Two factor Authentication
Virtual Private Networks
Firewall Rules Auditing
Self-motivated and a professional attitude.
Excellent customer facing skills.
Excellent communication and listening skills.
Excellent teambuilding, customer service, and interpersonal skills.
Must possess good decision making skills, be very organized and detail oriented.
Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.
Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.
Health insurance with one of the leading global providers for medical insurance.
Career progression and growth through challenging projects and work.
Employee engagement and wellness campaigns activities throughout the year.
Excellent learning and development opportunities.
Annual flight ticket to home country.
Inclusive and diverse working environment.
Flexible/Hybrid working environment.
Open door policy.
Help AG is the cybersecurity arm of e& enterprise and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by Etisalat in Feb 2020, hence creating a cyber security and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor diagnostic, trustworthy, independent, and cyber security focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.
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