Senior Client Executive Full Time

PURPOSE OF ROLE

To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients’ business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 30,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.

ROLE OBJECTIVES

Client Relationship (CLIENT)

Be a key point of contact for routine deliverables & requests of the client’s business, attending onsite days and owning all related client data requests and project briefs
Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contact

Account Handling (COMMERCIAL)

Be responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed Anticipate client demands and proactively find solutions, rather than just answering requests
Personally de-brief key contacts on any requests / project briefs that you have completed
When faced with a problem adopt a positive, solution-driven attitude
Train client users on software and data interpretation

Service Development (COMMERCIAL)

Highlight and escalate client concerns with any Worldpanel deliverables and help identify potential issues as they arise
Offer your opinion and recommendations to your team manager regarding the relevance & effectiveness of regular deliverables and general client servicing in order to ensure the service’s high standard is maintained.
Share best practices and efficient ways of working with other team members Basic Data & Tracking (KNOWLEDGE)
Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendations

Analysis & Insight (KNOWLEDGE)

Attend onsite days and de-brief key contacts on any requests/smaller project briefs that you have completed.
Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to tackle issues
Recognize patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client’s business
Be responsible for managing client briefs from start to finish i.e. – designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client

Team, People & Self Development (PEOPLE)

Actively participate in your training programmes to develop the required skills
Ensure you maintain an up to date PDP with your line manager – monitor your progress, and find solutions for your development needs
Assist in the training and development of more junior team members
Seek out opportunities to further grow your knowledge of the FMCG environment and KWP services – with particular consideration given to the sister panels so you are confident in working with and interpreting the key information

ROLE CAPABILITIES

Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner • Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions
Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives
Take decisions as appropriate, and ensure others do likewise
Provide satisfactory solutions in situations involving the new and unexpected
Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
Work at a very high level of independence , while remaining responsive to feedback and direction received from their line manager
Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate) Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go the extra mile when required