Senior Analyst Full Time

About the job
Position Title:: Senior Analyst – Systems Support

Job Purpose

Main objective of this position is to handle the support and administration of “Ultimus Application/ Biometric devices& Access control application/ SharePoint Application” systems.

Responsibilities Handled By The Team Is As Follows
Application Support and Technical Administration.
Incident Management and Business Support to users.
Projects implementation.
Enhancements to the systems as per Business requirement.
Audit and Compliance requirement.
Vendor coordination for the related systems.
Testing support to Business users.
Assistance for Production deployment of defect fixes, Enhancements and Projects.
Description

Level 1 support for Branches and HO Departments for Ultimus Application/ Biometric devices& Access control application/ SharePoint Application.
Handle service desk incidents related to Ultimus Application/ Biometric devices& Access control application/ SharePoint Application
Review and understand the changes for the defects, CRs and Projects
Manage Administration and Management of Ultimus Application/ Biometric devices& Access control application/ SharePoint Application
Manage technical analysis and investigations for issues
Manage technical changes and fix packs for issues Business Application Enhancements
Analysis& Review of business system enhancement requirement.
Obtain proposals from existing vendors.
Finalize the SOW and contracts.
Obtain Management approval.
Track vendor deliverables.
User testing and security testing.
Go Live plan and production rollout.
Qualifications, Experience,& Skills

Minimum Qualifications: Degree in Computer Science or equivalent.
Minimum Experience: At least seven (7) years experience in daily operation support in Ultimus Application/ Biometric devices& Access control application/ SharePoint Application. Experience in Islamic Bank is desirable.
Technical Competencies
Good knowledge of Banking processes and
Enterprise Business Applications
Good experience in handling and managing Ultimus Application / Biometric devices& Access control application / SharePoint Application
Good experience in Disaster Recovery and Contingency Planning
Experience in Project Management
Problem solving and crisis handling skills in an efficient manner.
High commitment to work under pressure and self-motivation.
Personal Competencies
Good Communication skills
Leadership skills.