About the job
Job Purpose
At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers Fly Better.
About The Role
Exercise operational/administrative control on UAE DXB Sales Team to develop Emirates business through different distribution channels in Dubai. The job ensures the efficient operation of the field sales, maximum job satisfaction for the sales executives and the best standard of services to the channels. The role also ensures that the Travel Agents/ Corporates in Dubai are fully aware of Emirates products/services and are motivated to sell Emirates
What You Will Do
Monitor and review activities of Senior Sales Executives/Sales Support Executives, appraise and assess performance for a smooth day to day operation ensuring that all Travel Agents (stockholders or non-stock holders)/corporates in Dubai are regularly contacted and properly serviced by the Sales Team.
Ensure that all direct reports are continuously supported through the MyBC process and each have a personal development plan that ensures the execution of both soft and technical skills development.
Address staff grievances and take corrective action when required and escalate when appropriate to HR for disciplinary, grievance of occupational health related casework. Ensure that the team are kept updated on EK products and services through training at least twice a year.
Corporate/Trade/Government Travel
Develop key Corporate, Government and Trade accounts, draw an annual Account Development plan, continually evaluate and analyse performance of these accounts and ensure that the plan is on track.
Evaluate corporate deal proposals presented by Senior Sales Executives and based on traffic potential, seasonality, competition etc., advise a course of action ensuring incremental revenue.
Analyse Agency/ Corporate sales, establish targets for Sales Executives and the Travel Agencies and contrive sales strategies for peak seasons i.e. Eid, X-mas, Diwali, Onam, school holidays etc. in consultation with Sales Managers.
Agency Support Unit
Efficient and effective handling of the Sales unit to achieve overall organizational objectives. Ensuring that ASE’s achieve their set targets. Monitor SQL for primary line ensuring that call quality standards are adhered to. Monitor and ensure that targets for queries sent by fax, email and MARs queues are actioned within the agreed SLA.
Timely updates to Agents on EK’s products and fare information e.g. Circular to be sent out to trade on the same day as and when fares are changed/amended. Any promotional offer launched needs to be communicated on the same day to entire trade database through dotmailer.
Adhere to deadlines to ensure timely distribution of all fare and product Information.
Industry Tariffs
Support the UAE Sales teams (i.e. Trade, Corporate, Government, E-Commerce and Marketing) by providing competitive fares. Assist Tariff Support Manger to achieve overall objectives and targets set for the Tariff Unit. Ensure high quality of customer service both over the phone and through email by the team in relation to bookings, fares, Groups and special services in line with SLAs.
Negotiate fares with corporate, trade and event organizers for group movements (i.e. labour, students), MICE and chartered flights. Handle the fulfilment of tickets issuance, payments and liaise with various departments for all special requirements. If necessary arrange meet and greet at the airport to ensure all services are provided in accordance with their requests for repeat business. Generate a monthly report and discuss future sales strategy with Tariff Support Manager.
Analyse and evaluate corporate/closed deal requests received and ensure that EK gets the maximum benefit. Ensure fare and deal filling are completed efficiently and distributed to the concerned stakeholders promptly. Perform quality control checks of the GDS fare displays to ensure that all systems are reflected as per the approval.
Qualifications & Experience
This job might be for you if you have:
Bachelors Degree or Honours within Sales, Commercial, Business Management or Business Development (12+3 or equivalent)
5+ years commercial Airline exposure together with an excellent knowledge of Geography.
Clear understanding of the travel industry and thorough knowledge of the marketplace.
Adequate knowledge of fares and ticketing.
Knowledge of global distribution systems and other systems related to tariffs is preferred.
What Emirates can offer you?
A competitive salary, paid tax-free and reviewed annually
39 calendar days annual leave, plus public holidays
Full relocation package, including flights, shipping and optional hotel accommodation on arrival
Annual leave travel – return tickets home each year
Private medical insurance
Discounts on airline tickets for EK and partner networks
Travel benefits and discounts for friends & family
Education Support Allowance for childrens education in Dubai or abroad
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