About the job
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Should be working from Monday to Friday, ideally in line with Dubai timings. However, we can be flexible depending on the workload and availability
To manage quote requests and proposals from Quote tool, Vlocity and manual process for all locations and for both SME and corporate team (direct and broker channel)
Mailbox management- Completion of allocated QR by end of day.
Submission of daily productivity reports.
Working collaboratively within the support and broader sales team
Responding to underwriters, broker and clients queries within TAT
Supporting important sales projects
Building trust/relationships with internal teams and brokers/clients
Salesforce management, reports and internal calls
Contribute towards building and improvisation of internal processes and guidelines
Supporting sales team and enabling them to sell when they are away for meetings
Business awareness and prioritisation
Strong interpersonal skills with good verbal and written communication to internal and external clients.
Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines written or verbal
Build relations with internal departments to ensure all resources are utilized to the benefit of the client/broker, working within the regional benefits and reaching out to relevant service teams where necessary
Work well in a team environment.
Efficiency and Accuracy
Handling objections which usually happens on multiple brokers/channels
Proactiveness and taking accountability
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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