About the job
Over the last 10 years, The PETSHOP has made a real difference in the pet community and helping pet parents along their journey. This is a great opportunity to join the largest dedicated pet retailer in the region, with 6 retail stores, a high-volume eCommerce business unit and a mobile app. The business is expanding fast, and this role will help shape the bright future for the business and industry.
The Retail Store Manager plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment.
Ensure customer needs are met, complaints are resolved, and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas.
Develop business strategies to raise our customers pool, expand store traffic and optimize profitability.
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
Ensure high levels of customers satisfaction through excellent service.
Complete store administration and ensure compliance with policies and procedures.
Maintain outstanding store condition and visual merchandising standards.
Report on buying trends, customer needs, profits etc.
Propose innovative ideas to increase market share.
Conduct personnel performance appraisals to assess training needs and build career paths.
Deal with all issues that arise from staff or customers (complaints, grievances etc).
Be a shining example of well behavior and high performance.
Additional store manager duties as needed.
Proven experience as retail store manager.
Knowledge of performance evaluation metrics and principles.
Sound understanding of optimization of store operations and standards for success.
Working knowledge of ERP software.
Exceptional communication and interpersonal abilities.
Excellent organizational and leadership abilities.
Strong business acumen with a strategic orientation.
Excellent problem-solving abilities.
BSc/BA in business administration, retail management or similar field.
Pet industry preferred but not critical.
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