Retail Operation Executive Full Time

Our client is an international high end luxury brand in fashion jewelry is looking to hire a Retail Operation Executive for their Dubai branch.

Main Purpose

Within the Operations department, the Retail Operations Executive will help in building and implementing the retail strategy in terms of enhancing of in-store client experience. Moreover, will support the operations department in giving all the support required by the boutiques in order for them to achieve their sales objective and deliver the best service to our clients.

Data & Insights

KEY RESULT AREAS AND MAIN RESPONSIBILITIES

Collect information from boutiques and competitors and create Daily, Monthly, Yearly sales reports Translate data into meaningful reports and offer recommendations to retail & marketing teams. Create studies and present data points for boutiques to drive business development. Pilot new projects on different scenarios of approach (predictive analysis/big data/machine learning/data visualization). Monitor, benchmark, and share results with a wider team. Preparation of presentations (strategic plan, business review, retail meetings) Maintain good knowledge of relevant luxury trends and competitor landscape

Retail Operations

Provide all kinds of supplies for boutiques such as food and beverages, stationery, uniforms work with a local vendor
Create POs and execute all documents for payment via Tiara
Manage and control the budget for sales accessories, flowers, uniforms, uniforms cleaning fee
Review expenses of all boutiques
Co-ordinate between boutiques and all departments
Boutique review arrangement and follow up (Compliance & Audit, Security)
Support new staff onboarding such as creating sales code, e-mail account, staff code working with IT and HR department Store Planning
Support boutique opening, closing, and renovation projects in cooperation with regional stores planning, logistics, finance, and external vendors.
Handling of all the boutique store planning/maintenance issues and follow-up with the contracted agency
Client Service
Support Boutiques in daily operation – Assist to fulfill client service KPI and handling complaint cases
Monitor the after-sales activity by coordinating with the factory.
Liaise with the CRSM team for client service follow-up activities to enhance the quality control
Order spare parts at the request of boutiques
Requirements
Education: University degree.
Experience: 2-3 years of retail experience
Retail experience for international brands well known for their strong retail and service-oriented culture will be highly regarded
Skills required: strong analytical, organized, responsible, and excellent communication skills, detail-oriented
Computer skills: Advanced Excel mandatory
Language: fluent in English (verbal and written)
Behavioral competencies: excellent interpersonal skills, reliable and independent, positive attitude, presentable, team player
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https://www.txmmanpowersolutions.ae/