About the job
Leading by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests.
What will I be doing?
As Restaurant Reception Supervisor at Waldorf Astoria Dubai International Financial Centre, you will lead by example, to support and overlook the smooth execution of the reception and reservations team. Liaise with all other departments to ensure a rounded guests experience is achieved, in order to build and develop ongoing professional relationships with guests. Specifically, you will be responsible for performing the following tasks to the highest standards:
Support the Restaurant Manager in dealing with VIPs to ensure exceptional service
Escalate any unresolved guest issues to the Restaurant Manager for immediate resolution.
Monitor reservations system and cover analysis in order to recommend ways to increase revenue and ensure future bookings are efficient
Maintain staff knowledge by ensuing all staff have completed in-house training and workbooks
Support and collaborate with the team, offering constructive feedback to sustain a consistent high level of service
Liaise with heads of departments to ensure a smooth service, giving daily briefings to ensure all areas are fully informed, i.e. cover expectation
Be available to address team concerns and create a productive environment through motivation, encouragement and guidance
Ensure departments can cope with service levels by monitoring reservations and communicating closely with seniors.
What are we looking for?
A Restaurant Reception Supervisor at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Understanding of customer profiling and reservation management
Excellent grooming standards
Excellent reading, writing and oral proficiency in English
Strong interpersonal skills and able to establish a good rapport with guests
Possess full knowledge of restaurants seating/table plan
Computer knowledge (Microsoft Excel, Word, PowerPoint)
Minimum of 2 Years experience in an upscale fast paced and upscale establishment at the same capacity
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