Reservations Agent  Full Time

Your responsibilities are:

• You will be responsible in recording and processing all reservation inquiries made by phone, or email efficiently and accurately and converted to sales where possible to meet hotel targets.
• Answer phones and assist customers in making, altering, or cancelling reservations
• Process reservations from the Sales office, other hotel departments, and travel agents
• Respond to emails with reservation information, confirmations, and additional details
• Advise customers regarding promotions or available upgrades that may enhance their experience.
• Answer questions regarding rooms, facilities, rates, and events
• Accurately record customer information and charge credit cards upon successful reservations

What we need from you

• Minimum 2 years call-centre or hotel operations experience,
• Advanced in writing and speaking English
• Ability to work both independently and within a team environment.
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards

What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.