Job Description

The Role

Under the guidance and supervision of the Cluster Director of Revenue and within the limits of the established Accor policies and OSM (Operational Standards Manual), Receive and handle all reservations, work to and with management and strive to learn more each day. Show initiative to improve existing methods and refine established procedures. He/she participates in promotional and various marketing functions throughout the course of the year. Works diligently to develop and maintain corporate clientele in performing these duties he shall at all times maintain good relations with his supervisor, the Department Heads and supervisors as well as with the local authorities and other key persons.
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets. He / She promote the desired work culture around Integrity, Respect, Team work and Service of Mövenpick Hotels and Resorts and its brand ethos.

Key Deliverables And Responsibilities

Planning & Organizing:

To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
Maximize hotel yield by up selling and suggestive selling as set out.
Perform as per OSM Standards and in line with the Service Ingredients. Be fully aware of the hotel daily events for the day
Attend training classes as per schedule
Is aware of the daily activities and has product knowledge of all the hotel facilities to maximize upselling at all times
To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms. To be well informed about special functions and events held in the hotel on a daily basis.

Operations:

To follow the grooming standards of the hotel to portray a professional image at all times
Show fullest cooperation and respect within the team and other departments
To be fully aware of the national history, places of interest, shopping areas, etc.
Works diligently to develop and maintain relationships with corporate clientele to maximize revenue
To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
To ensure that the product standards are followed as trained.
To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
To ensure all reservations are correctly and accurately input into the opera system and maintained.
To ensure that all reports are completed on a daily basis and filed for reference.
To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
Maximize hotel yield by up selling and suggestive selling in line with strategy.
To file all correspondence on a daily basis ready for hand-over to reception.
To conduct a daily audit of tomorrows arrival file to ensure accurate details are recorded in each reservation.

Qualifications

JOBS UAE

RESERVATIONS AGENT Full Time