About the job
Marketing / Sales / Product Support
At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldnt be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.
Global Rental, Service & Marketing (GRSM) is a part of the Services, Distribution & Digital (SD&D) segment. GRSM is comprised of Global Rental & Used Equipment Services, Global Service and Global Marketing & Brand. A primary role of GRSM is to support and enhance Caterpillars dealer network, which is a competitive strength and the critical way in which we serve our customers.
As a Repair Shop & Field Manager , you will provide quality leadership to both the commercial support team as well as corporate supplier entities in support of product group quality objectives.
Reporting to this position is Dealer Rebuild, Certified Rebuild, Facility Planning and other staff positions. This position provides leadership to support Services Growth Plans (SGPs) by working with all Industries, DSDs, and dealers on a worldwide basis to improve service operations.
Job duties include, but are not limited to the following:
Collaborating with Industries on SGP initiatives to ensure dealer service capabilities are known with a process to identify and close gaps
Supporting DSDs on Capability and Capacity to deliver Services Growth
Working with Priority Dealers on Service Excellence areas of improvement
Collaborating with other Global Service areas
Ensure the best offering by leveraging efficiencies and alignment on REMAN usage
Prioritizing resource allocation
Metric tracking of programs / projects
Ensuring safety in all Service Operations processes
Establish and maintain lines of communication with Global Service peers, Industries, DSDs and Dealers
Bachelors degree or higher; or equivalent work experience
7+ years of progressively responsible product support experience; including experience working with dealer service operations
Must be willing to travel up to 15% of working time (domestic and international)
Top Candidates Will Also Have
Previous supervisory experience
Experience working in a field environment within the dealer network
Experience working with Caterpillar service software solutions for dealers
Experience working with dealers, DSDs and/or customers globally
Experience in project management, Six Sigma, or LEAN
Working knowledge of Service Excellence, Capability and Capacity Planning, and/or Services Growth Plans
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status.
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html
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NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.
Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here .
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