Relocation Team Leader Full Time

Alchemy has partnered with a leading global mobility and corporate services firm who are looking for a Relocation Team Leader to join their team in Dubai.

The successful applicant will oversee the Relocation Division, with planning and allocating work. You will ensure that policies and procedures are followed, to ensure a consistent delivery of high-quality service to clients.

Key Duties;
Lead the Relocation Team, ensuring excellent service is delivered
Work with and manage a variety of International suppliers
Lead Implementation of processes and procedures
Lead International Relocation projects, and delegate tasks to team members
Prepare and review reports, and deliver these to stakeholders
Foster relationships with clients, and use these relationships to successfully upsell products
Attend networking events, and be an ambassador for the company
Lead tenders and RFP’s, and ensure they are completed to a high standard and within the deadline
Source feedback, and utilise this information to feed back to stakeholders to improve the service provided
Review KPI’s and other statistics to determine if the service provided is adequate, and take action where necessary
Manage workflow and service delivery, utilising the findings in reports and statistics to make improvements
Oversee, and resolve complaints where necessary
Manage EuRA EGQS Quality Seal Process
Develop, and train relocation team members
Oversee Employee handovers, absences and other areas of employee management
Carry out other HR related duties to your team

Experience;
Minimum of 10 years’ experience in Relocation/Global mobility and/or Immigration Services – with a key emphasis in the Middle East
Bachelors Degree in Business/Administration or a related field
IT Literate in Microsoft Systems
Effective delegation skills
History of change, and conflict management
Well-developed problem-solving skills
Drive to offer a successful service, with key emphasis on Client Service
Proactive approach, with good analytical skills

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